Shipping
We ship to most countries worldwide and aim to dispatch your order within 48 hours. Any orders placed on a Friday, over the weekend or on a public holiday will not be processed until the next business day. All items are shipped with a tracking number and insurance.
FREE Shipping within Indonesia
Orders are shipped via JNE Express (1-7 business days depending on location)
Please select FREE Domestic Shipping on checkout.
FREE Standard Shipping Worldwide
FREE on orders over USD100 to the following countries:
Asia - Hong Kong, China, Singapore, Malaysia, Thailand, Taiwan, Korea, Japan
Australia & New Zealand
Europe & South Africa
USA & Canada
UAE
Please select FREE Standard Shipping on checkout.
Orders are shipped using e-Packet or International Registered Post. Delivery times vary depending on country but is usually within 6-10 business days.
Express Shipping Worldwide
We apply a flat rate based on the weight of your order and your shipping location.
Hong Kong, China, Singapore, Malaysia, Thailand - USD10
Taiwan, Korea, Japan - USD15
Australia & New Zealand - USD15
Europe & South Africa - USD15
USA & Canada - USD15
UAE - USD25
Please select Express Shipping on checkout and the shipping rate will be shown.
Orders are shipped using either EMS, DHL or FedEx. Delivery times vary depending on country but is usually within 3-7 business days.
Track Your Status
As soon as we have shipped your order you will receive an email stating the tracking number. You can check the status of your order via the link provided in the email.
Customs and Delivery
When international orders reach their destination country, they may be subject to customs clearance procedures, which can sometimes cause delays beyond original delivery estimates.
Your order will be delivered by the local postal or courier service in your country at the stated delivery address. Please note a signature is required upon delivery.
To ensure that your order gets to you safely and successfully please make sure you fill out your shipping details clearly and correctly, including a contact telephone number. Please note we can not deliver to PO Box addresses.
We suggest using an address where someone is present during business hours to sign for the package. If no one is available to receive the delivery then a “delivery attempt notice” will usually be left by your local postal or courier service.
KAFTAN will not be held responsible for packages that are lost in transit or experience failed delivery attempts for any reason.
Currency, Taxes and Duty
Please note that KAFTAN Limited is a registered company in Hong Kong and all payments on this website are in either Hong Kong Dollars or US Dollars.
Customers are responsible for any local taxes and duties applicable in their own country. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the local postal or courier service. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Please contact your local customs office for further information.